Financial software has undergone major changes in the past decade. What was once essentially back-office number crunching and automation activity, quickly moved to front-desk customer servicing, and from there gradually on to self-service solutions such as the ATMs, online banking, mobile commerce and point-of-sale transactions. Today, the user experience of a financial software application is a major differentiator and a significant contributor to its success. It is imperative for companies involved in development of financial software to develop user-centred processes to deliver delightful user experience of their products to their end-users.

This workshop is meant for those who are involved in development of financial software applications – particularly for those who are responsible for converting abstract user requirements into tangible user interfaces. Senior software developers, quality specialists, interaction designers, information architects, domain experts, technical communicators and project managers will benefit from this workshop. The learning from this workshop can be applied to a wide range of applications such as desktop software, web applications, intranets, smart products and mobile appliances.

The ideal team to attend the workshop would consist of people experienced in a mixed backgrounds, who can subsequently make an impact on the processes within the organization.  

Human-Computer Interaction (HCI) design has a high impact on product quality, end-user efficiency and satisfaction. In contrast, HCI design related activities take up a fraction of development budgets.

HCI design is a process. Any set of guidelines or standards to interface design is usually not enough to solve all problems. On the other hand, a goal-driven, scenario-based design process can lead to innovative, high-quality solutions with optimal use of resources.

These skills can help IT service companies to move up the value chain and to maintain an edge over competitors. For companies involved in product development, it is crucial to develop products that satisfy the needs of current and future customers.

This workshop aims to provide an exposure to the underlying principles and practice in the design of human interactions with computers. After attending the workshop, participants should be able to undertake design and evaluation of software applications, particularly in the financial sector. Those who are already involved in interaction design will be able to improve quality and usability of the products they develop, and will understand the theory behind what they do intuitively. Those responsible for processes will be able to bring a user-centred approach to the software development process. Those responsible for product quality will be able to apply usability evaluation techniques to product evaluation.